Refund Policy

Subscription Refunds

We want you to be fully satisfied with your Kindwell subscription. Here's our straightforward refund policy:

First Purchase — 7 Day Guarantee

If this is your first subscription to Kindwell and you're not satisfied within the first 7 days, contact us at refunds@kindwell.org for a full refund. No questions asked.

Ongoing Subscriptions

After the initial 7-day period, subscriptions are billed monthly and are non-refundable for the current billing cycle. You can cancel at any time to prevent future charges — your access continues until the end of your paid period.

How to Cancel

Manage or cancel your subscription through your Stripe account (the email receipt from Stripe contains a "Manage subscription" link) or contact us directly and we'll handle it for you.

Product Refunds

Products purchased through our store must be returned within 30 days of delivery in original, unopened condition for a full refund. Homeopathic remedies (pellets, liquid) cannot be returned once opened due to hygiene standards.

Shipping costs are not refundable unless the return is due to our error (damaged, wrong item, etc.).

How to Request a Refund

Email refunds@kindwell.org with:

• Your full name
• Email associated with your account
• Date of purchase
• Reason for refund request

We respond to all refund requests within 2 business days. Approved refunds are processed to your original payment method within 5–10 business days.